Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience. Drive an agile mindset across product teams. Lead in this transformation across peer teams and line of business partners. Transform from a project based to a product based organization. Partner with peer teams to drive this approach b

Complete product due diligence reviews for product set noted above. Responsible for the creation and execution of product launch plans in coordination with business partners and key stakeholders. Assist with the coordination with product company, asset managers and vendors on FTS initiatives and product enhancements. Compile and analyze data to identify trends, opportunit

Direct, Develop and Oversee the strategic aspects of the compliance programs. this includes overseeing policies and procedures, testing programs, and the employee Education programs for the Bancorp. responsible for the management, direction and oversight of Federal laws and regulations. Oversee / Direct the execution of the Bancorp compliance risk Assessment for the compl

#Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner. #Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable. # Knowledge of all Loss Mitigation

Responsible for leadership of mortgage collections department, leading a cross functional team or teams. Plans, Assigns, and Monitors workflow to maintain optimum efficiency and effectiveness, handling complex customer or service issues to provide best in class service expectations. Leads diverse Group performing a multitude of production duties for both secured and unsec

Work with the Head of Commercial Real Estate, Commercial Real Estate Group Heads and Senior Credit Solutions Director to understand the business strategy and pipeline for the industry. Work with Real Estate Credit Risk Executives and Associate General Legal Counsel to appropriately manage construction lending policy within the Bank's risk appetite. Maintain a view of the

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Works with the performance calculation vendor and performs period end quality controls reviews to verify accuracy of portfolio and benchmark performance returns. Makes recommendations to the Investment Performance Manager for adjustments to performance return corrections. Receive and interpret request from investment professionals to configure performance systems for port

Sorts mail according to destination by mail drop or by review of document(s) type / mail received. Ensures all mail is delivered to the appropriate receiving department daily. Scans mail and ensures the documents are uploaded to the appropriate system for storage. Identifies the loss mitigation mail and delivers to the Loss Mitigation team. Tracks and records all received

Provide ongoing support to the development and implementation of CRA scorecards including Lending, Investment and Service. Demonstrate a comprehensive understanding of how areas of CRA analysis collectively integrate to contribute to achieving the Bank's overall CRA performance goals. Oversight of CRA Data including KRIs to monitor CRA assessment. Assist in collaboration

Process annuity applications, review for missing paperwork/documents and verify processing requirements. Ensure that all needed forms are submitted with the application and all processing guidelines are met in a timely manner. Act as liaison between registered representatives and carriers for coordinating the application process, including all required documentation. Foll

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Work independently to identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, & referral sources. Develop and implement a business plan to achieve financial goals and qualitative measures. Work closely with Fifth Third internal partners to deepen existing relationships and acquire new prospective relations

Develop satisfied clients and new sources of asset management revenue through frequent contact, usually for portfolios/relationships of a substantial size and complexity. Consult with major client relationships to develop investment objectives and implement a suitable investment plan and maintain an Investment Policy Statement for each relationship. Working with client ad